1. How are orders shipped?
All orders are managed by Australia Post. Successful orders will be shipped within one or two business days (Monday-Friday). Once your order has been collected from our warehouse, you will receive an email from Australia Post confirming that the order is on its way and will provide you with the tracking number. You can use this number to track your order on the Australia Post website https://m.auspost.com.au/view/tracking.
2. What are your domestic shipping options and costs?
For purchases over AU$100, standard shipping is free in Australia. For purchases under AU$70, a flat rate delivery fee of AU$10 applies for standard shipping. Most orders are delivered within 3-7 working days from the date we ship your order (depending on where you live in Australia).
3. How do I track my order?
It’s very important that you keep handy the 6 digit order number you are provided with upon successfully placing an online order. You would also have received this order confirmation number via email. If you are in Australia please go to https://m.auspost.com.au/view/tracking to track your order. If you are located overseas please search for your local postal authority. You will receive an email when your order is received and processing has started. You will receive a separate email from Australia Post when your order has been collected from our warehouse. This email will contain a link where you can track your parcel online. Once your order is in the hands of Australia post, they are best placed to assist you with any tracking related queries.
4. Where do you ship to?
We ship to most countries except: Afghanistan, Angola, Bahrain, Belarus, Botswana, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Congo, Republic of the Cote d'Ivoire, Cuba, Egypt, Gabon, The Gambia, Ghana, Iran, Iraq, Kenya, North Korea, Lesotho, Liberia, Libya, Malawi, Mali, Mauritania, Myanmar, Niger, Nigeria, Occupied Palestinian Territory, Rwanda, Sierra Leone, Somalia, Sudan, Swaziland, Syria, Togo, Uganda, Zaire (Democratic Republic of Congo), Zambia, Zimbabwe.
5. How long does it take for my order to arrive?
Every effort is made to ensure orders are shipped within 1-2 business days (Monday-Friday) and if you are based in Australia your order can take between 3-7 business days to arrive; sometimes it is faster and on occasion a bit longer depending on your final destination.
6. I haven’t received my order within the specified timeframe. What do I do?
If your order does not arrive within the estimated time frame please contact Pharma Botanica consumer support via email: sales@Pharma Botanica.com.au, quoting your 6 digit order number and your tracking number if you have it handy. For international orders you may need to speak with your local postal service to find out more about the status of your order.
7. I know I’m not going to be home to sign for my order. What can I do?
Within Australia, we can ship to post office boxes. If you are not at home to receive your parcel, a card will be left so that you can pick it up from your closest post office. If you know you will not be home to receive the parcel, you may authorise Australia Post to leave the parcel at your home by ticking the “Authority to Leave” option at checkout. It is only recommended to select the authority to leave option if you believe it is a secure environment for the item to be left unattended.
8. What are your international shipping options and costs?
$25 flat rate. International delivery times vary according to each country and its postal service. As a guide, most parcels will arrive to your country within 8-21 business days. Actual delivery time frames depend on the speed of your local delivery network. You can track your order online via the link emailed to you by Australia Post.
8. Do you know if the products can be lawfully imported into my country?.
Pharma Botanica offers its Australian range of products for shipment to most countries around the world. You are responsible for assuring that the product, or products, can be lawfully imported to the destination country. When ordering from Pharma Botanica, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the destination country. Additional charges for customs clearance must be borne by the recipient; Pharma Botanica has no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country and region to region; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Where an order is returned to Pharma Botanica by customs in a sellable condition, we will refund the amount less the shipping costs incurred by us to send the order to you in the first place.
Pharma Botanica is also not responsible for assuring the product can be lawfully imported to the destination country. When ordering from Pharma Botanica, for delivery outside Australia, you or the recipient of record must comply with all laws and regulations of the destination country. Accordingly, you should check any import laws or regulations that would restrict the importation of the goods prior to purchase.
Please visit Australia Post International and select your country to see a limited list of prohibited products. This guide can help you determine whether you need to seek more information from your local authorities.