Help Center

Contact Us

Pharma Botanica Pty Ltd, Unit 4-6, 81 Darley Street, Mona Vale NSW 2103. 

Telephone: 61 2 9997 8694

Due to high volumes of telemarketers, please leave a message and we will return your call. Email or Chat on the home page is the fastest way to get in touch.

Ordering Online

Do you accept back orders for out of stock products?

Can I place an order over the phone?

What are the expiry dates on the products sold?

Managing Your Pharma Botanica Account

I have forgotten my account name and/or password. What do I do?

How do I view or edit my account details?

Promotional Voucher Codes

I have a voucher code. How do I use it?

Is there an expiry date on my voucher?

Payment

What forms of payment do you accept?

Shipping

How are orders shipped?

What are your domestic shipping options and costs?

How do I track my order?

Where do you ship to?

How long does it take for my order to arrive?

I haven’t received my order within the specified timeframe. What do I do?

I know I’m not going to be home to sign for my order. What can I do?

What are your international shipping options and costs?

Do you know if the products can be lawfully imported into my country?

Cancelling & Returns

What is your return policy?